O2 Manager - A Liar

[Anonymous]

So I rang o2 when the network went down and was told by an o2 manager; there is a T&C in my contract that says

"o2 will not guarantee service is up and running 365 days a year"

As I had the T&C's open I asked for him to point out where this new condition was on the contract and when it was applied as it was not in there on the last outage. He told me it was on the T&C's.

Then I asked if it is there, what about leap years? 366 days in the year? He stopped, told me to give him a minute so he could find it whilst he put me on hold.

He returned and asked me to read section 2.2 (thick walls/atmospheric/geographic effects on a fault free service). I repeated my request for him to point out where I agreed to to the 365 day condition where o2 does not have to give me the service he went to find out about and he then told me to read 2.2. again and asked does this not mean we are covered for 365 days?

For a joke I said well in a leap year are you therefore guaranteeing me I will get a fault free service for one day of the year... He could not answer that,

Are o2 allowed to manipulate T&C's and reword them and make things up as they go along? Are managers allowed to defraud customers?

If so I am finally leaving o2 when my contract is up - these guys not only have a faulty network - their managers have faulty brains!

O2 have given me £30 in order to prevent me from going to ofcom and acceptance of his imagined clause in the contract... does o2 have a rule in employing incompetent managers only or is it just this single individual?

[Liquid]

Side note

"It would be a huge benifit to this community if all users embraced difference in opinion without insulting OP'"

I completely agree but no insults have been thrown, simply a discussion. If these are deemed to be insulting messages posted then

"Jonsie to be fair whatever "strikes you" does not really matter."

Would also be rather insulting would it not? Just saying:)

On the whole the community is rather civil

[Anonymous]

I believe the insults were deleted including one of my own.

Of course being struck by a complainant is not the focus of this thread. Im sure you would agree my justification for this was reasonably sound. I was not complaining.

I trust Jonsie can appreciate an insult was rather unintended

[Liquid]

No of course not:) sorry I wasn't aware anything had been "moderated" other than the name removal in the op.

In which case yes insults are not ok with me.

[Anonymous]

I am not sure about lying ... But I would certainly question about their competency. I found the QoS very poor. Didn't expect from o2 this level of service. Lets see..... How o2 will deal with my problem

[jonsie]

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@Anonymous wrote:

I believe the insults were deleted including one of my own.

Of course being struck by a complainant is not the focus of this thread. Im sure you would agree my justification for this was reasonably sound. I was not complaining.

I trust Jonsie can appreciate an insult was rather unintended

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No offence taken at all ISq. It's the first time you mentioned the DPA breach which is indeed a very serious matter and I have no issue at all with a genuine complaint.

My comment about seriel complaining was due to my bad reading of the situation i.e. £180 over 5 months = £30/month. Totally wrong assumption for which I apologise:smileysad:

[Anonymous]

Hi Sara,

Would you like to share the O2 problem with us?

I would appreciate you letting us know about your experience with O2

[Anonymous]

Its a very long story I'll try to cut it short ... Basically its chaos at o2 Customer services .. They don't know what they are talking, every time you phone or go for chat you have to repeat your problem all over again .... And again and again over and over ... Now I am waiting to for the last 3 days to get my 200 mins back which they think is a good will gesture.. But its not ... They made a mistake and want us to pay ...

I will email every body on the top  management including the CEO to let them know how disastrous it is ....

Will I leave o2 ... Certainly I will .. I have h ad enough  of it ... Cant take it any more ... And I will recommend every body no go with o2 unless they looking for trouble ....

I will also start a new post or thread to further explain my problem which was so truly pianful ...

[Liquid]

Please explain further:(

What started all of this?

[Anonymous]

If you reply with the exact issue, I trust some of us can work out the next steps for you.

There is no need for you to email those at the top on the back of any incompetance you have experienced. O2 have an escalations department, did you touch base with them?