O2 Internet service

MarkH · ‎03-02-2019

Wondered if anyone has been experiencing any Internet technical difficulties today the 2nd Feb 2019. I'm experiencing difficulties when trying to access various websites. They are either extremely slow downloading and when and if they do download information on the websites are missing. I live in Chesterfield, Derbyshire and would like to hear if anyone else is having problems.

Bambino · ‎03-02-2019

@MarkH You can use this link to check if there are problems in your area: https://status.o2.co.uk/

You can also download the My Network app and report any issues you may be having: https://www.o2.co.uk/apps/my-network

I DO NOT WORK FOR O2

b4u2 · ‎03-02-2019

@Bambino
Does the my network app really help?

jonsie · ‎03-02-2019

@b4u2 wrote:
@Bambino
Does the my network app really help?

Yes it does. You always get a response and updates.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

paulbacon · ‎03-02-2019

Had this for a few days now. Some apps dont work on data but work on wifi. Its not a local issue as i get the issue when 60 miles from my home.

@MarkH you had issues with some apps too but only with data and not wifi?

Meady · ‎03-02-2019

Perhaps it's a dodgy website 😉

RamblingFar · ‎03-02-2019

The DNS settings for some sites seem to be wrong at the moment. Work on Wifi and other networks, but not on O2.

Martin-O2 · ‎04-02-2019

Hey everyone just a heads up that I've got someone looking into this and hope to have an update for you soon.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎04-02-2019

As per the other posts, it's fixed for me now

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎05-02-2019

Awesome thanks @MI5!

I've had quite a few reports that this is resolved but if anyone else is still having issues please let me know and we can look into it.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?