Dear O2, being a customer of yours for many years and after giving you thousands of pounds over that period please do not ignore this post. There is nothing offensive in this post, it doesn't name any individuals, it doesn't break any forum rules or posting guidelines. All it does is highlight incompetence on O2s part. Yeah - not great hey, but we all live and learn by our mistakes. All feedback is good right ? Please take note. Learn from it. Try and rectify it by all means.
I've been trying to deal with O2 Insurance and they are an absolute shower of charlatans, it does make me wonder what I've been paying 12.50 a month for, for the last few years. I've been without a phone for 3 months now. When I complained to O2 they said they'd reply within 5 days. Yeah right. That hasn't happened has it O2 !! The third party supplier of the Insurance said they would investigate and come back to me within 8 weeks !! Absolute shambles and the worst customer service I've experienced in my 44 years on this planet so far. (And I deal with third party suppliers and tech companies on a daily basis interfacing with customers. I'd have lost my job if I'd have acted like this). Here's hoping you don't end up in world of pain like I have.
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