O2 Forcing All Customers onto the New Price Rises

[Enlli]

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes only occur for new customers or via natural re-contracting at the end of a contract term. We don’t think VMO2 are going to win too many adoring fans with this one

Personally I hope for a mass exodus

[jonsie]

Including headers and footers of course....

[pgn]

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@jonsie wrote:

Including headers and footers of course....

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[Vesper73]

This is the text I got after asking to leave in accordance with the email o2 sent out. 

 

[madasaf1sh]

That is the standard text you get when you text INFO to 85075  so nothing new.. 

If you are leaving keep hold of that message .. you may need it.

[MI5]

I'm seeing a great way to get a brand new £2000 phone for free here if this is correct......

[Starkers1997]

I honestly don’t know who to believe at this point. The ETC that I am supposed to have is in my O2 App, yet I got the ETC price of £0.00 on my phone when I texted INFO to 85075.

[Enlli]

@Starkers1997 Same here. But such anomalies are usual for O2.

Technically I haven't had the text re my phone, only one about my none existent watch!

[pgn]

I got "the e-mail" about 3 hours before I went through the upgrade process to move from a Standard, bundled, contract that was in its 24th month to a 12month SIMO - so, technically, I have not received notice yet either, as my SIMO agreement received 18:30 13-Nov is all about the RPI+3.9%, the e-mail extract below received 15:30ish on 13-Nov...?!

Remember - I had a "standard" bundled deal from a reseller at the time the below was received 😎

85075 INFO just now thinks I can go, zero charge:

 

The e-mail received 15:39 13-Nov-2024 🤷

However, because of these changes, you have the right to end your airtime plan in the next 30 days. If you decide to cancel your airtime plan, you’ll need to either continue paying your device plan in the agreed monthly instalments (you must call us to arrange this) or you can pay the remaining balance off in full. This is because your device plan is a separate loan agreement.  Thinking of leaving us? If you decide to leave us, you can cancel your contract any time in the next 30 days by calling 202, free from your O2 phone or on 0344 809 0202. If there’s an outstanding amount left on your device plan, this will still need to be paid off, either by continuing with the instalments already set up, or you can opt to pay it off in full, a member of the team will be able to help you. You can also reach out to us via webchat for assistance. If you want the instalment plan to continue you must call us and ask an agent to continue the device payments monthly for you, if you decide to leave without calling and arranging this first, your device instalment plan will end, and you’ll need to pay it off in full.

Thanks,

O2

[Cleoriff]

I had my email 10 days ago. I am a sim only contract.

[LawAce]

Just cancelled my 60GB / £9.99 contract with o2 and jumping ship. An 18% increase a few weeks after signing a new contract is a joke. Retentions team were kind enough to offer me a special offer of 30GB / £14 🤣