O2 Forcing All Customers onto the New Price Rises

[Enlli]

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes only occur for new customers or via natural re-contracting at the end of a contract term. We don’t think VMO2 are going to win too many adoring fans with this one

Personally I hope for a mass exodus

[Steevo]

The 1.80 increase works out at 30% on my bill so I’ll be looking elsewhere

[madasaf1sh]

@Steevo 

I would recommend looking around as all the networks are doing this on new contracts.. 

I would recommend looking at the likes of giffgaff (o2), Spusu (EE), and Lebara (Voda).. much cheaper than the Network Offerings...   uSwitch and Money Supermarket are your friends

[Enlli]

At least my Spusu SIM stays the same price till the end of 2025, beginning of 2026 😀

[gmarkj]

I think I have been missed out (so far) by this because when I took my current deal it said no price increase until 2026 (I think)...

Either that or my email has not reached the top of the pile to send it to!

[madasaf1sh]

I haven't had my email yet and nor has my wife, will be interesting.

@Enlli  Mine is the same, I also have a Three Data only sim which was £19.99 for 25GB every month till Feb 2027  

[Enlli]

Same. No email as yet.

@gmarkj Doubt the no price rise to 2026 will faze them. It seems it's pay up or get lost

[jason87]

I've just received the email, which I was delighted to receive as I've been trying to leave o2 for months but they have been ignoring my complaints.

I have requested a PAC and it states my early termination fee will be £0.00 (which I persume is because I'm within the 30 day period of receiving the email), however on the upgrades page it states:

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Your contract ends on 23 November 2025. You can switch to a shorter sim only plan, or end your contract early, by paying £231.39.

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Should I assume the text message is up to date and proceed without contacting o2?

[madasaf1sh]

@jason87 

The email tells you to call up o2 rather than just requesting the PAC to cancel, as technically it should be £0.00 but if you have a device plan this still needs to be paid off.

[Tally101]

Checked my bills today and they dont mention a phone 

O2: 20 Oct 24 to 19 Nov 24
24 Months - 60GB - Unlimited UK Minutes - Unlimited UK Texts £27.20

the app shows airtime = @£27.20 

so hopefully they accept my cancellation without penalties.

[pgn]

Did you buy from O2 direct ( Guide: How does O2 Refresh work? ) or a reseller, @jason87 @Tally101 

Resellers bundle the airtime and device plan together, hence the redemption figure you are seeing...

85075 txt was giving me zero value last month, but the app showed about £24 outstanding - have just this last week got down to zero (purchased from AffordableMobiles in Nov-22).