on 24-06-2017 07:14
on 24-06-2017 07:14
I renewed my contract o2 ast year. I didnt notice that it was a worse deal than my previous contract (1gb of data) I called the o2 Customer service team who stated "you should have read the fine print, your tied in now" after years of loyalty my wife and I will not be renewing with o2. There was far better deals on other networks than we got and ill certainly be taking them up on there offers.
o2 priority? My a** the only priority is your money!!
on 24-06-2017 07:43
@AnonymousWelcome to the forum.
Whilst I do understand your frustration, O2 operate a fair deal for all policy regardless of how long you have been a customer. The bottom line is they expect you to read all the terms and conditions before signing up to a new contract. I hope you get a better deal with any new supplier when you leave O2
Veritas Numquam Perit
on 24-06-2017 07:51
on 24-06-2017 07:51
I am sympathetic towards the OP's statement. I had that issue when I was with Vodafone. I was with them for the past 13 years and they have been over charging me for numerous occasions and did not admit to their failings despite me directing them. It was only after I have piled on the pressure on them before they took actions.
In the end, I took the opportunity to leave them and move over to O2 when I had the chance to do so.
Honestly, with O2, I have not had any problems with them so far. I guess that we as consumers would have to be aware of the deals available and not relying too much on the customer services to do everything. This is because, from my past experience, they might not have the information that we, as consumers, are looking for.
On the other hand, customers have the right to ask for discounts and better deal from mobile providers as well.
on 24-06-2017 09:08
on 24-06-2017 09:08
on 24-06-2017 10:32
on 24-06-2017 10:32
I'm not sure how these days you could be unaware of data limits as this, along with minutes and texts and or course cost, are the main selling points. Are you saying something was hidden in the small print?
on 24-06-2017 16:27
on 24-06-2017 18:01
on 24-06-2017 18:01