O2 Customer Service

[OM1]

Anyone else noticed that some people working for O2 Customer Service just hang up the phone on you if they think the call is too complicated? Happened three times to me today, then the 4th person I spoke to acknowledged that it is something some people are doing and had to apologise on their behalf. Terrible

[pgn]

It does seem to happen, occasionally - tagging a Forum manager for comment, @OM1. No phones on the forum, no chance of it happening here...  😉

[DPJH19]

Yes happened to me when using CHAT   - an hour in - then got cut off.  SO ANNOYING 

[8balluk]

lucky you actually getting through to them. Crap service

[pgn]

Seems I forgot to tag a Forum Manager up there, @OM1 and subsequently @DPJH19 and @8balluk - here goes: @Breanna can you pass this back to O2 please?

[Breanna]

Thanks for the tag @pgn

@OM1 I'll send you a message to get some more info about this.