Re: O2 Chat

Anonymous · ‎17-12-2014

Hi how do people find It, for me it was not good at all, almost 2 hours and passed all over the place with the end result being nothing, all I'm trying to do is buy a new p&g phone but O2 have the wrong address details for my credit card and seem unable to remove them.

Anonymous · ‎17-12-2014

Hi

Some find them not too useful.

Maybe ring O2 on 4445 for PAYG for assistance on your account.

Landline alternatives in this link.

http://www.o2.co.uk/contactus

Cleoriff · ‎17-12-2014

@Anonymous wrote:
Hi how do people find It, for me it was not good at all, almost 2 hours and passed all over the place with the end result being nothing, all I'm trying to do is buy a new p&g phone but O2 have the wrong address details for my credit card and seem unable to remove them.

I think if you read other threads on here you will see Live Chat isn't up to the job at the moment. Either call 4445 or personally I would go instore this near to Christmas...

Veritas Numquam Perit

MI5 · ‎17-12-2014

@Anonymous wrote:
Hi how do people find It,

Completely useless 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎17-12-2014

Hi BlueLightsUp,

Sorry to hear you had a bad experience with chat and thanks for sharing your thoughts. If you have any other info to share at a later date, feel free to post it on our chat feedback forum thread:

http://community.o2.co.uk/t5/Discussions-Feedback/The-Official-Live-Chat-Feedback-thread/td-p/566792

Also, if everyone could members to this thread with chat feedback in general, it would be really helpful, as we can easily collate it.

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Cleoriff · ‎17-12-2014

Thanks for the reminder @Toby I had forgotten that...

Veritas Numquam Perit

MI5 · ‎17-12-2014

@Toby Could you add the feedbacl thread to the index page please http://community.o2.co.uk/t5/Other-Products-Services/Index-of-Help-Topics/m-p/638349#M11305

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-12-2014

And maybe this thread could be merged with the Live Chat feedback one also @Toby ?

Veritas Numquam Perit

Bambino · ‎17-12-2014

I'm still not sure what feeding this back to that thread will do. Live Chat have supposedly been in 'retraining' mode for over a year, yet the complaints are as numerous here as they ever were. Going by what the OP has said, nothing has changed, nor is it likely to.

I DO NOT WORK FOR O2

Toby · ‎17-12-2014

@MI5 wrote:

@Toby Could you add the feedbacl thread to the index page please http://community.o2.co.uk/t5/Other-Products-Services/Index-of-Help-Topics/m-p/638349#M11305

Good point! I'll do it now.

I still intend to look at that Index to @MI5 in the year to see if we can jazz it up. Feel free to remind me too

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Get involved:
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• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.