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Number suspended whilst abroad

Kevschenk
Level 1: Joiner
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Hi everyone,

I am on Southern Africa and discovered my 02 number is suspended for no reason. I cannot make calls, incredibly there chat agents still direct me to the Pay as you go help page which states you can only reach the team by making a phone call. Any advice?? 

Message 1 of 6
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MI5
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@Kevschenk 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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How long have you been in South Africa @Kevschenk ?
o2 only allow 63 days roaming before the service would be disconnected see the official help page - https://www.o2.co.uk/roamfairuse and check out the roaming guide:

Guide: Roaming MegaGuide 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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@gmarkj wrote:

How long have you been in South Africa @Kevschenk ?
o2 only allow 63 days roaming before the service would be disconnected see the official help page - https://www.o2.co.uk/roamfairuse and check out the roaming guide:

Guide: Roaming MegaGuide 


Only applies to EU roaming @gmarkj 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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Didn't know that - thanks @MI5 !

Seems strange they would only limit EU roaming - is that because they don't charge for it?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 6
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MI5
Level 94: Supreme
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Yes exactly that @gmarkj 

Outside of EU they make a lot of money from roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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