Hi Everyone,
I am in an absolute panic!!! I have just left EE and moved over to O2 on PAYG sim card. I used the online form to transfer my number and initially it all seemed very easy.
Roll forward a few days and the numbers should've been transferred and all should be well. Not the case!!! The number I've had for 24 years, that should've been transferred isn't working. When I call the number I just get a message saying "sorry this number can't be reached". I have called O2 a number of times and I am getting passed from person to person and no one seems to be able to help. How can something so simple, go so wrong?!?!?
I am just in the process of selling a house and buying a new house and my old number is linked to everything. Plus my old number is linked to a number of websites for security codes, etc, etc. I just want my old number back and I don't know what to do. Is there anyone out there who can offer help and advice pls??? Frustratingly, when I asked to be put through to the MNP Department, no one in O2 knows what that is.
