@perksie wrote:
The problem is that many more companies now are ignoring the TPS lists and calling anyway, though everyone should be registered with them.
I believe the problem is that the Direct Marketing Commission issues regular updated lists of the opted-out telephone numbers but because most companies use computer dialling systems they rarely load the updates into the database.
So it's essential that every telephone call is made the subject of a complaint. This is from the TPS website :-
The TPS does not have facilities to track or trace your telephone line, as such; we do not know who has called you and rely on the consumer supplying some information to enable us to investigate further if the complaint relates to receipt of a live unsolicited direct marketing call.
If you have received a live unsolicited direct marketing call (a call where you engaged in a live telephone conversation with a caller selling a product/service) to a telephone number registered with TPS and you are able to identify the company, provide a date and time that the unsolicited direct marketing call was received, please take advantage of our free complaints handling service by logging a complaint.
And this from the Direct Marketing Association Code of Practice :
Calls to those who have objected and TPS/CTPS :
21.18 Members must not make unsolicited calls for marketing purposes
to individuals (including sole traders and, except in Scotland,
partnerships) and/or corporate subscribers (limited companies,
plcs and partnerships in Scotland) where the individual or corporate
subscriber has notified the caller that he does not wish to receive such
calls, or where the individual or corporate subscriber has registered
his objection with the Telephone Preference Service or the Corporate
Telephone Preference Service.
In-house suppression file :
21.19 Members must therefore operate and maintain an in-house
suppression file, listing recipients who have indicated that they do not
wish to be contacted by telephone. Members must have documented
procedures to ensure that all such names have been blocked from the
telephone contact lists used by them or on their behalf (see para 5.81
above).
So it is quite straightforward, if you are TPS registered then companies should never phone you.
