Not very satisfied

[EmmaLewisAzayea]

Got an unexpected  bill of £415.77 this all wrong  spoke to virgin  yesterday  they said it,s an O2 issue  spoke to O2 it's a virgin  issue was promised  a waive discharge no one will help . Never wanted  or agreed to O2 in the first  leave it incase you change  your mind well I changed my mind and deleted the email  and still no help I wish to close  an unauthorised  account  down and no ones taking  it seriously.  Not paying when not using the service  you can't change someone  for something they,re not using.  

[Oxonian]

@EmmaLewisAzayea 

You need to take a step back here and accept that O2 can charge you for a service that you are not using if you signed-up for it and if the charges are correct as per the Terms and Conditions.

You need to contact O2 about your predicament. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[madasaf1sh]

@EmmaLewisAzayea 

If Virgin agreed to waive it then Virgin need to sort it call them back and log a complaint on 0345 454 1111 or https://www.virginmedia.com/help/complaints and get them to liase with o2.. 

If o2 dont know about it then they cant action it...

So as I said take it up with Virgin...