Re: Nokia Lumia Free gift redemption update

jezza1234 · ‎18-12-2014

There are problems with this gift redemption which have been well documented on the forum. I too got the same result as many when I entered my details on the miocrosoft site (IMEI already registered please call the cusotmer service number). However I thought I would have one more go today before calling the number and I entered my details in again and it worked first time!!!.

So try again on a different day and it works!- Well it did for me anyway. I have had moy confirmation email back form Microsoft so we'll see what happens

Toby · ‎18-12-2014

Hi jezza,

Thanks for coming in to the community too let us all know about this and do return to describe the outcome :). How long after the email did it say you'd see any kind of gift added?

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jezza1234 · ‎18-12-2014

it stated that I would receive delivery within 30 days. so who knows.

Will certainly Update as to if and when it arrives. I dunno the things one does to get a freebie!!!! LOL

Anonymous · ‎18-12-2014

As part of the deal that attracts to purchase / sign a contract for the phone I would push for the "freebie" too. 😄

Topcat · ‎18-12-2014

My son applied for this offer, initially the imei was not recognised so had to email support. Eventually they acknowledged the imei and processed the order. Heard nothing nor received anything after about a month, so emailed again just a few days ago.
The reply was that it can take up to 6 weeks for items to arrive!! Guess just have to wait and see.

MI5 · ‎18-12-2014

We have heard the same long waiting times for previous Nokia/MS promotions.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-12-2014

@MI5 wrote:
We have heard the same long waiting times for previous Nokia/MS promotions.......

Yes. I hope people come back and let us know the outcome.....

Veritas Numquam Perit

jonsie · ‎18-12-2014

Hopel you get this sorted as quickly as possible.

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MI5 · ‎18-12-2014

Looking forward to a speedy and amicable outcome....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jezza1234 · ‎19-12-2014

Me too. It seems to me that these gift offers need to be organised in a better way, maybe O2 should take them in house if they are offering the deal. Mind you they would then deliver by UK Mail which is a whole new thread.......