No signal in Wrexham LL13

[Anonymous]

We all (family) have no signal since yesterday afternoon in Wrexham LL13.  Has anyone else had problems and any news on what is happening? 

[perksie]

---

@Anonymous wrote:

Any idea how long it normally take o2 to fix a mast?  

---

You need to remember that much of the country is flooded, there are many power outages and transport is fractured.

Many masts will be inaccessible so you may have to be patient.

[Anonymous]

I've had no service at home since Wednesday afternoon. I'm in a ruabon. I've spoken to 9 people at O2 who keep saying to call up for timescales...although I tell them I have no service. My understanding is that should they not be able to offer services for 7 days they're in breach of the T's & C's in which I should be able to cancel with no termination fee. No 3G here yet EE do offer that and also 4G in Chester which means it may be here soon. Awaiting a call from them, obviously depending on whether they can call me with no service

[Anonymous]

I would suggest you check their t&c.

Can you link to the  "7 days they're in breach of the T's & C's in which I should be able to cancel with no termination fee. "

2.2 The Service isn't fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair it. For instance, coverage is affected by things like the thickness or material of the walls of the building you're in. It might also depend on how many people near you are trying to use the Service at the same time. For more information about the things that affect coverage and data speeds, please look at the dedicated Network pages of our Website at o2.co.uk/network. You're entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care. We may direct and manage traffic on our Network as is required to deliver this quality of service. We may also carry out upgrades, repairs and maintenance works to our Network from time to time. Sometimes technical issues or outages on our Network can occur. If something goes wrong, we'll try to fix it quickly.

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

[MI5]

---

@Anonymous wrote:
My understanding is that should they not be able to offer services for 7 days they're in breach of the T's & C's in which I should be able to cancel with no termination fee. 

---

That has never been written in any T&C's, I'm afraid you are mistaken.