No service

[Anonymous]

I have had no service for 3 days, O2 are telling me there is no network problem in my area so why are 4 phones in our household showing NO SERVICE?

[Anonymous]

Hi

It's possibly mast congestion.

Does this happen only at home ?

Look at these generic self help tips

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

And look here via your full post code.

Pay attention to the planned maintenance tabs also.

http://status.o2.co.uk

Interim alternatives are Tugo for Contract Customers.

Also Viber and Whatsapp are alternatives as long as the recipient has them downloaded too.

[Anonymous]

Thanks. I've spoken to 02 on live chat and they are adamant there is no problem in our area but my husband has just spoken to a friend with the same problem and 02 told him there is a
mast problem in our area! Confused now....do O2 know what they are doing?

[Anonymous]

Hi


Live Chat are non Uk outsourced call centres who are typically fine for low level general enquiries.

O2 are currently improving their network and as such seems to be causing a lot of mast congestion / down times for people across the Uk.

They quote by 2017 here http://www.o2.co.uk/connectivity/network-coverage/the-next-big-thing

[Anonymous]

To add you can download the MYNETWORK App to report your masts.

Get everyone on O2 affected in your area to do the same.

Keep a diary on your downtime and sometimes as a Goodwill Gesture O2 do give a reduction to offset against the downtime. It's not guaranteed tho.

Speak to Customer Service on 202 or fill in this form http://www.o2.co.uk/how-to-complain/complain

[MI5]

Check the postcode yourself and it will confirm if any mast issues are present or drive out a mile away and see if you can connect elsewhere to confirm.

[Anonymous]

I had the same trouble with my S3 mini for the last 2 weeks. I could not send or receive any texts from home first and then couldn't make any calls unless I switched the device off and on again. The reason is that it kept losing the network connection. Try turning the ice off and on again. Go to Settings >. More settings> mobile Networks> and search for the O2 network. Once you have found the network, go to your keypad and key in #02# and call this code. The problem should be repaired. I got all this from a nice person on Live chat btw. And my phone seems to work ok now. They sending a test text and and a test call to see if your network has been restored.

[Anonymous]

Hi @Anonymous

Sorry to hear this has happened...:smileysad:

Please follow the advice on this thread and lets us all know how you get on.

Thanks for your help @Anonymous, @MI5 and @Anonymous !

[Anonymous]

Would recommend NOT using Live Chat. Causes more problems than it solves in my opinion.

As suggested above go to the status check at status@o2.co.uk and enter in your postcode to check. If it says fine then recommend you call o2 on 202 (contract) or 4445 (payg) and discuss with CS.

[Anonymous]

I have checked again on the network status webpage and it is now telling me a mast isn't working in my area despite saying all was well yesterday. I shall be asking 02 for compensation as this has happened 2 or 3 times before and is so inconvenient.