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Level 1: Joiner
Posts: 1
Registered: ‎30-12-2014

No service for 4 days now!

Since late Sunday evening I have not been able to send/receive texts or calls! Apparently there’s a problem with a nearby phone mast. Customer services have not been at all helpful and I am at the end of my tether now. Is anyone else in here having the same issue?
Posts: 45,444
Topics: 530
Registered: ‎14-01-2013

Re: No service for 4 days now!

[ Edited ]

@Scorpion63Have you checked the status here https://status.o2.co.uk/

Other help for you to try https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

You could also download the My Network app and report issues via that route https://www.o2.co.uk/apps/my-network

*The Game Is On*


Posts: 54,198
Registered: ‎04-01-2009

Re: No service for 4 days now!

All you can do is keep your eye on the status page. At least if they are aware of the problem it means they are working on resolving it. In the meantime if you are on contract then use TU over wifi at home.

http://status.o2.co.uk

https://www.o2.co.uk/apps/tu-go

Posts: 69,099
Topics: 446
Registered: ‎04-04-2012

Re: No service for 4 days now!

They never give any repair timescales as there are too many variables to deal with.
They will always try and fix the issue as quickly as possible though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 1
Registered: ‎11-10-2017

Re: No service for 4 days now!

hi, i've had no service since last thursday cos a mast signal is being blocked by something. The mast is about half a mile from my house. O2 text me yesterday the 11th and said i would be updated in 5 days or sooner if the problem was sorted to me that sounds like they are not interested, hopefully it's sorted or i jump ship to vodafone, they might even give me credit for the inconvenience. Come on sort it out.

Posts: 69,099
Topics: 446
Registered: ‎04-04-2012

Re: No service for 4 days now!

Vodafone use the same mast as o2 so that will be out too if it’s a mast issue.
Expect a nominal 2 weeks for a full repair and yes, once fixed, you will most likely get a goodwill gesture if you ask politely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum