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No cell site coverage in Dorset DT2

NS0110
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Since poor planning before 10th August 2021 when O2 took down a cell site covering DT2 in Dorset, 02 have not at date of 25th October 2021 replaced or provided any information, despite multiple calls to them, on when the new cell site will be operational. Yes….it’s been built for some months now.

VERY BAD and DISGUSTING SERVICE 02.

Why can’t you provide dates to your customers????

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pgn
Level 55: Good Authority
  • 20018 Posts
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Registered:

Hi @NS0110 - if you have tried everything in this Guide: How can I sort out my network issues? to no avail, try the Social Media teams: just send them a message on

 Facebook (https://o2uk.co/O2CFB) ,

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Also keep using the Network Test tool in your MyO2, both yourself and any others on O2 in that area, it logs all test attempts and helps keep the pressure on for O2 to fix the mast issue. Good luck!

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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