No Signal

Kenneyk · ‎05-07-2023

I've had no signal at my home address for weeks now. This has never been an issue. Everytime I go on the network checker it says

Looks like a nearby phone mast isn’t working as it should, sorry.

Our engineers will be on the case already, and your service might come and go until we fix it.

I can't phone your customer service's and I have no signal in order to do so. This has been going on for weeks now and I'm paying for a service your not providing.

madasaf1sh · ‎05-07-2023

@Kenneyk

o2 dont guarantee 100% coverage or 100% service uptime, and masts fail, and if they do they either get repaired which can take time, or they rip them out.

You can always use Skype to Call o2, try calling 0800 002 0202 and select option 3 ( Guide: A Guide to Skype ) and get them to enable WiFi Calling on your account.

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Enlli · ‎05-07-2023

I've searched 3 locations I'll be visiting in the next few weeks and they have that message. At home I get it most of the time with just the odd week when all is OK

I'm becoming to think it's the default

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

DJM1 · ‎05-07-2023

Yeah I've been having the same issue. And not getting anywhere with speaking to people. Very poor signal and little to no 4G in a city centre is terrible.

MI5 · ‎05-07-2023

Standard for O2 these days,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.