Re: No Signal

Meady · ‎10-02-2020

Hello,

I have recently been posted (armed forces move) and in my new house I have next to 0 signal. Obviously I don't want to end my contract as I will have to pay around £350 and it's not o2's fault that I had to move. My question is... Who can I ask to put a new mast up?! Don't want to leave o2 in November but won't have a choice!

MI5 · ‎10-02-2020

@Meady

Sadly, they won't put a mast up no matter who you ask. It doesn't work like that.

Maybe you can use wifi calling ?

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Meady · ‎10-02-2020

Haha thought as much, got to wait till the 24th before I can get wifi 😥 This whole area gets no o2 signal so looks like I will be moving to EE in November 🙄

MI5 · ‎10-02-2020

Yeah, you've got no choice but to go with whoever gives the best signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.