Re: No Service

Anonymous · ‎27-07-2014

I have been unable to make calls or send texts properly for over the past 4 days and like others have been told by live chat that there is nothing wrong, where there so obviously is! I pay for 30 days service in my monthy tarriff not 26!! Why cant O2 be transparent about this instead of leaving it to the customers to do the running!!!? Do you have customer service standards? I havesent my email of complaint and would urge others to do the same, I wonder, wouldnt a better approach to send us a text if a mast goes down or is being upgraded to give us an idea of what is going on and for how long? Or would this mean that you would pay more in refunds for lack of service?

MI5 · ‎27-07-2014

Refunds are optional and covered in the terms and conditions. How could they send a text if the service is down?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-07-2014

Hi

They do state that the service isn't fault free and is not available everywhere , however we have heard from people who have been given a goodwill gesture for prolonged downtime.

Let us know how you get on.

jonsie · ‎27-07-2014

Hope the coverage is resolved quickly for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎27-07-2014

@jonsie said "Hope the coverage is resolved quickly for you"

I was thinking the same for you too jonsie.

Anonymous · ‎27-07-2014

fair point lol, but only if it has gone down, if it is a planned upgrade or work then i assume this will have advanced planning?

Anonymous · ‎27-07-2014

Yes for planned maintenance it wouldn't hurt for them to send a text I agree
Also I hope it gets sorted soon and you get something back from O2 for the downtime

MI5 · ‎27-07-2014

I have had texts in the past for planned maintenance but more consistency would be nice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-07-2014

Try using TU Go in the meantime.

Anonymous · ‎27-07-2014

I too have had texts regarding planned maintenance.

Communication is key.