No Complaints department email?

[Anonymous]

I am astounded that O2 has the nerve to think that it is in the 'communications' industry and secondly that they are under the misapprehension that they are providing a service to customers. Over the past 4-5 days I have tried to find a human being to talk to - apparently there are none working for the company - on top of which, this 'modern' communications company can only be contacted by 'snail mail' and does not have an email address for its customers to reach it on. Why?

[Anonymous]

When you ring 202 you can get through to a human you know you just have to press the right button

[Anonymous]

Clearly the OP has some sort of gripe with O2.

At the bottom of each page of the o2 website there is a link to 'contact us'.  Or, if you want to speak to someone, you can call 202 from your mobile or 0844 809 0202 from a landline.  Both have option systems where you choose which department you want to speak to. 

[perksie]

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@Anonymous wrote:

Clearly the OP has some sort of gripe with O2.

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Clearly, they haven't been back to thank us for the infomation either!

Been spamming the forum a bit though.

[Anonymous]

Even with my gripes with O2 I know you can speak to someone!

Getting them to understand your issue is a different matter altogether though.