Solved: No Complaints department email?

Anonymous · ‎28-01-2014

I am astounded that O2 has the nerve to think that it is in the 'communications' industry and secondly that they are under the misapprehension that they are providing a service to customers. Over the past 4-5 days I have tried to find a human being to talk to - apparently there are none working for the company - on top of which, this 'modern' communications company can only be contacted by 'snail mail' and does not have an email address for its customers to reach it on. Why?

adamtemp64 · ‎28-01-2014

202 pay monthly 4445 payg 8002 business customers there are your contact numbers for a real person

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎28-01-2014

Contact details are at the bottom of every page ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-01-2014

Pardon me while I laugh.

Contact details?

If you mean totally automated reply services, instant messaging with a polite person in India who cannot help you and a snail mail address to a faceless company who are as likely to help as fly to the moon.........

I may sound antiquated, but I want to speak to a human being or send an email to a relevant department

adamtemp64 · ‎28-01-2014

202 pay monthly 4445 payg 8002 business customers there are your contact numbers for a real person

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎28-01-2014

Clearly you have your own agenda so I'll leave you to it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-01-2014

@adamtemp64 wrote:
202 pay monthly 4445 payg 8002 business customers there are your contact numbers for a real person

Which are all on the link at the bottom of every page....!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-01-2014

202 is automated and I have yet to see these others.

PS do you work for O2?

MI5 · ‎28-01-2014

Does it say I do?
202 is an IVR system which gives you the option to speak to an operator. Just press 0 when in the call....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-01-2014

Every time I call 202, I end up talking to a real person.

adamtemp64 · ‎28-01-2014

none of us work for o2 unless it says son in the signature

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services