How one person can mess up a simple order, and how so many cannot put it right....
Went on line for my sim only upgrade, chatting online sorted out upgrade to 4G and 1GB data at 26 quid....
I asked "do I need to change my nano sim" the reply was "...O2 : Kate: the SIM card will remain same,it will be activated on the same SIM Card." that was an exact quote from the chat transcript"
Later that day after getting the text to say its all working (hahahaha) no 4G and no internet...
Phoned support that evening and turns out when he checked I DO need a new sim....
Following day off to the o2 shop to collect a 4G nano sim... not only did I collect it they set it all up for me.... nice one o2 store:smileyhappy:
Still no internet and no 4G, took 3 days before the 4G symbol appeared on the phone and it's certainly fast...
I could only get the internet if I change 'idata' for 'mobile' in cell settings something still not right...
Chatted to another online person and explained the problem he said as a gesture of goodwill it will be ok from Midnight... Gesture of goodwill WTF!!! you are simply putting something right that should have working in the first place you plank!! (after that no more online chats)
Basically it took a week to get put right, a phone call to 202 nearly every day, a couple of online chats thrown in as well....
The problem had been from the original order, they had put me down as using a smartphone not an iphone, if she (O2 : Kate: yer right!) had bothered to check my sim card she could have seen it was a 3G one, why things never happened at midnight was down to all the people I spoke to not checking the start date... last lady I spoke to spotted it straight away so now a happy bunny, also the 1GB data was reset.... so better start using it...
I've also sent a letter of complaint to them.... lets see if I get a reply.
ps when they say midnight they actually mean 'sometime' after midnight....
