New contact Netflix offer

Louiscox92 · ‎13-12-2018

I have recently ungraded to the mate 20 Pro which came with the huawei tablet and 6 months of Netflix. I am aware that I must wait the 30 days to redeem my tablet, however when I try to activate my Netflix it says I am not eligible for this even though it states on my order receipt that I am. Has anyone else had this issue?

Louiscox92 · ‎13-12-2018

Upgraded*

MI5 · ‎13-12-2018

Yeah @Louiscox92 you're not the first...

@Martin-O2 another one ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Louiscox92 · ‎13-12-2018

Not ideal, should I be expecting similar issues when I come to claim the tablet?

MI5 · ‎14-12-2018

Unfortunately yes. There are issues with that too!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎14-12-2018

Hi @Louiscox92, and welcome to the forum I'm sorry to hear you're having difficulties redeeming your Netflix offer - I'll send you a Private Message shortly to get a few more details so I can have someone look into this for you afterwards

Thanks @MI5 for the mention!

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AbiP · ‎14-12-2018

I am having the same issue, upgraded my contract last week and was told I was eligible yet when I try and redeem my netflix offer it says I’m not eligible!

Michelle89 · ‎14-12-2018

Yep me too I've tried it and it keeps telling me im not eligible. I contacted o2 on the online chat and they just kept saying use the link provided and it kept taking me back to the same page saying im not eligible! So annoying!

EmilieT · ‎14-12-2018

Hey @AbiP and @Michelle89, have you tried to redeem the offer via mobile data on your phone instead of WiFi? We've seen it work better via mobile data before so it'd be be great if you could give it a go that way If its' still not working then, you might have to check in with Customer Service to look over your account and make sure everything is in order.

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

jonsie · ‎15-12-2018

Why is nothing, nothing, ever straightforward with O2 these days?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS