Network Issues in Wye Valley

[Anonymous]

Has anyone any idea what is going on with O2 network in the lower Wye Valley area. Since Wednesday this week there has been no signal. I check the O2 network status and it has been saying there is a mast not working. OK that explains why there is no signal but gives no indication of when they might get it fixed.

I am not able to speak to anyone because Live Chat never has an agent available and customer service line has at least a 30 minute wait.

[Bambino]

O2 do not give time frames for mast repairs. If it's saying there's a mast down, they're aware of it, and it will be repaired eventually. Not much help for you, I know, but it will be fixed.

[Cleoriff]

If you download the My Network app you may get information more frequently. You can also hit the disagree button if the information isn't true to your situation

http://www.o2.co.uk/apps/my-network

[MI5]

Updates will show on the status page or register for updates by calling cs (from a landline or by moving to get a phone signal )