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Need urgent response.. no one answering your support line..

Anonymous
Not applicable

on ‎04-05-2015 09:51

on ‎04-05-2015 09:51

I am abroad and told to ring customer services within 24 hours... tried that and you are closed due to Bank holiday i would imagine?

 

No other number on your ever so helpful website...(NOT).. to try and speak to a human being... strange concept actually speaking to your customers..

 

No e-mail address or ability to respond to the text that has been sent to me...

 

I'm now stressing that O2 will cut my phone off and no way of contacting anyone.. so trying this portal to see if i can get help.

 

Well done guys for stressing me out.. it's 9.48 UK time, lets see how O2 take to get back to me..

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Bambino
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on ‎04-05-2015 10:02

on ‎04-05-2015 10:02

This is a customer to customer forum. If your query is account related, no one here will be able to help. If you are a Pay Monthly customer you can dial this number for Customer Service from your mobile for free when abroad: +44 3448090202

I DO NOT WORK FOR O2



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MI5
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on ‎04-05-2015 10:49

on ‎04-05-2015 10:49

Open from 8am to 9pm today.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎04-05-2015 11:23

on ‎04-05-2015 11:23

@MI5 wrote:
Open from 8am to 9pm today.

So...not closed at all then? The OP needs to keep trying I think....

Veritas Numquam Perit

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jonsie
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‎04-05-2015 12:33 - edited ‎04-05-2015 12:49

‎04-05-2015 12:33 - edited ‎04-05-2015 12:49

Open 7 days a week,  never close on Bank Holidays. Just keep trying bearing in mind time difference. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎04-05-2015 12:47

on ‎04-05-2015 12:47

@jonsie wrote:

Open 7 days a week,  never close on Bank Holidays. Just keep trying beating in mind time difference. 

Please @jonsie No violence LOL

I DO NOT WORK FOR O2



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jonsie
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on ‎04-05-2015 12:49

on ‎04-05-2015 12:49

Oops....edited ☺
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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