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•deletes email•
Good email but Unfortunatly I don't think you'll get anywhere with this:(
Good email but Unfortunatly I don't think you'll get anywhere with this:(
In all fairness I did get somewhere with that original complaint because the CEOs office arranged for me to be able to upgrade. Problem is that they only arranged it on Wednesday, so I was 'late' ordering (although I'm not sure if time of order is affecting anything, considering there seems no rhyme or reason to the handsets being dispatched from reading other people's experiences).
But, yes, I don't think I am going to get anywhere with the further complaints regarding the miscommunications, etc, at the moment. I will try to raise it directly with Ronan Dunne from the direct contact details I now have for him, however.
Posting about it is quite cathartic though, for the moment whilst I get my phone delivered.
But, yes, I don't think I am going to get anywhere with the further complaints regarding the miscommunications, etc, at the moment. I will try to raise it directly with Ronan Dunne from the direct contact details I now have for him, however.
Posting about it is quite cathartic though, for the moment whilst I get my phone delivered.
@Anonymous wrote:What about the opinion of loads of people who happily received thier iPhones today and haven't been on to bang on about how unhappy they are and how ridiculous the network is?
Fact is that this forum is skewed more towards those who are unhappy than those who are happy.
There is, and always will be, a bias toward the negative when anything like this occurs on a public forum such as this. Whilst those who have their phone as promised are likely oblivious the threads like this even existing, those who are still waiting even the slightest piece of news/information will gravitate toward somewhere like here to share what they have learned and see if anyone else has anything new to share. As a result, the thread will ultimately be predominantly filled with details of failings on O2's part.
That said, it doesn't devalue the thread in any way, nor make those poor souls who invested their time, effort, and (perhaps more importantly) MONEY in to the O2 brand to pre-order a phone any less valid in terms of opinion when they air those grievances.
I don't want to single you out Pablo, your posts on here that I have seen have been helpful and courteous, so I'll preface the following with clarification that it comes as a response to the issue, not you personally 
O2 have messed up big time here. They have, rightly or wrongly (ok, it's wrongly, there's no hiding the fact), promised to deliver a product at a set time with no caveat or warning to the contrary and, indeed, continue to do so. They have failed to deliver on that promise (pun intentional - sorry!).
To over promise and then so dramatically under-deliver, it is more than understandable that the frustrations of those who post on the community should be so widespread and heartfelt, particularly when O2 continue to send out mixed messages and what appears to be blatant misinformation.
You only have to look through a couple of threads to see that there are conflicting stories being relayed dependent on the method of communication chosen, and that there is no consistency in those messages in any way. O2's motives for doing so are their own and, to be honest, the general feeling I get reading some of the conversations relayed on here is that they will say whatever they think they need to to get the customer off the phone with the belief that they might, just *might* get a phone before Christmas.
Don't get me wrong, I've been fairly defensive of O2 in the run up to launch day on here, trying to reassure people that O2 would come good on their promises and that it would all work out in the end as it is a major logistical exercise but, sadly, O2 have made me look a little stupid in that defence. That doesn't bother me, I can normally do a good enough job on my own(!) but it makes me wonder why I tried to defend them given they have, and continue to, let down a large number of customers with their misinformation.
I was one of the lucky ones who got their phone on launch day but, given I didn't order until 4 DAYS after some on here who are still waiting, I'm amazed as to how and why that is so.
It is time for O2 to either come clean and explain to each and every customer waiting for their phone why they didn't get it as promised, or to start giving realistic information out concerning prospective deliveries. To do neither is treating the customer with the otmost contempt in my eyes and, as such, I would expect there to continue to be a negative bias around here until they sort it.
As I've always said, there will never be a newspaper headline that says "Plane lands safely".
No problem. We're trying to spread it around the business as fast as we can
