Solved: My tariff.....Not good

Anonymous · ‎22-11-2013

How come when I changed from pay as you go to a monthly tariff. I was told that it would be cheaper but I always seem to go over the amount and end up paying more.

I was told it would be cheaper for me than the £15 a month pay as you go. Its not often that its cheaper.

jonsie · ‎23-11-2013

Check numbers not included in your allowance here: Special numbers - O2

Also check you are not sending MMS as they are charged at 35p each.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎22-11-2013

Hi.

Has your usage pattern changed.

What payg tariff was you on and allowances

What monthly tariff are you on, allowances and cost.

How long have you been on the new contract. Remember when something is new it's human nature to use it more.

Are you past your 7 working day cooling off period.

MI5 · ‎22-11-2013

@Anonymous wrote:
How come when I changed from pay as you go to a monthly tariff.

Basically because you are using too many calls or texts or making calls that are not included in your free allowance.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-11-2013

Check numbers not included in your allowance here: Special numbers - O2

Also check you are not sending MMS as they are charged at 35p each.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS