My severe disappointment in this company

[Fleming]

I have been with this company most of my adult life I even went to a different n came back to u but with this phone n the contract I feel I have been done over n let down n deceived....i phoned u up to express my concerns especially since a friend of mine who had never been with o2 who I suggested went with, ended up with a better phone more Internet for less money....i rang u to discuss my issues n u basically told me to shut up n put up....me n this friend took our contra ts out at the same time n now she's just upgraded as u offered to pay off the rest of her contract.....i want out of this contract n I have wanted since a month into n I'm forced to stay my friend breaks her phone n u throw new one at her whilst I'm here the unhappiest I've ever been in any contract in my life.....i will await your answer before this matter is taken further
Yours,
A once loyal customer

[MI5]

@Fleming 

You won't get an answer here as we are all customers like yourself.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

How to cancel here Guide: Cancelling Your Contract 

[Fleming]

Thank u I thought I was contacting them but that's just as hard to do as anything else with this company 😅

[Cleoriff]

@Fleming 

This is a community forum made up of members like yourself. If you want to end your contract then follow this guide Guide: Cancelling Your Contract 

If you want to make a complaint then do it via this route

https://www.o2.co.uk/how-to-complain 

[Fleming]

Thank u very much I'm off to complain in the right place now 😂

[Bambino]

@Fleming We have been given to understand that the Resolver link within the link that @Cleoriff has provided has been helpful for some. 

Resolve your O2 Complaints for free | Resolver