My phone will not connect to the internet

Anonymous · ‎31-10-2015

My phone will not collect to internet, all my other devices are not a problem!

Faulty Phone ?

Fellwalker · ‎31-10-2015

Can you give a bit more information? I'm afraid your question asks many more before it can be answered.

Has it ever connected before?

What phone is it?
Is wifi turned on?
Is your phone showing a good wifi signal?
Is it YOUR router you are trying to connect to?
Have you got as far as the log in screen on your phone?
Have you got the right password using the correct upper and lower case? The password is usually somewhere on your router.

Note 9. O2 since 2007.

Bambino · ‎31-10-2015

To add to all of the above questions, are you trying to connect by WiFi or by using your data?

I DO NOT WORK FOR O2

Cleoriff · ‎31-10-2015

Text the word "Active" to 2020 and save the settings that get sent back.

Reboot phone and try again.

If Android phone check your settings here

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

If iPhone look at these...

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Veritas Numquam Perit

MI5 · ‎31-10-2015

Contract or PAYG?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-11-2015

Hi @Anonymous how are you getting on with this? If you give us a bit more information I'm sure will be able to help you

jonsie · ‎02-11-2015

A faulty phone is probably the least likely problem.

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