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gindygoo · ‎28-08-2015

Just logged in and my data which should be 5gb is showing as unlimited...

I've taken a screenshot in case the tech team needs to see it, but is anyone else seeing this is what I'm wondering tbh?

Charlie.

MI5 · ‎28-08-2015

Yeah, same

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-08-2015

No need to mention it to anyone tho

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎28-08-2015

Well as much as I'd like to believe it, I don't! Bit annoying really as I actually wanted to check what was remaining. At least I know I'm not down to the last few megs, if I was I'd be really peeved that I couldn't see it and would risk being charged per MB...

@Toby @Anonymous maybe you could look into it?

MI5 · ‎28-08-2015

You don't get charged.
It just gets cut off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎28-08-2015

Haha @MI5 posted at the same time! Thing is we know what O2 are like and if we actually exceed our allowance even though it says u/l we'll be charged!

Mind u, with the screenshot we'd have a hell of a case to argue against charges?

gindygoo · ‎28-08-2015

Oh, I thought you'd carry on using data but charged per MB?

MI5 · ‎28-08-2015

Not on contracts, that's only PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎28-08-2015

Ah OK, another thing learned then. So how do folks get huge unexpected bills for data usage?

jonsie · ‎28-08-2015

Mine showing as normal...:smileysad:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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My data showing as unlimited?