My data and outgoing calls have been turned off due to the payment issue (see topic from last week)

[Anonymous]

Above.

I had an official email from O2 about an hour ago telling me that due to the "payment issue" on my account (which was actually paid off 5 actual days ago) my data's been turned off and ALL outgoing calls have been redirected to the payment centre.

This isn't my fault as I KNOW I've paid but somehow it's not got to O2 yet.

Do I need to contact my Bank (which we spent an hour doing, yesterday afternoon on this and other issues)?

[jonsie]

Good news @Anonymous 

Have they restored your service now?

[Anonymous]

I don't think it was ever turned off in the first place, I managed to use the Xbox app on my phone this morning without being connected to Wi-Fi.

[Anonymous]

Just had an email about the same thing with another device which I actually cancelled 10 months next Wednesday ago, a Samsung Smart Watch that even the bloke in the Meadowhall shop couldn't get to work when I took it back the next day after I bought it in early July last year.

They want the same £14.49 to settle the Bill (which I currently do not have)

[Cleoriff]

@Anonymous 

You need to call Payment Management.

You can reach them on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Anonymous]

And they'll do 2 things, chuff all and nowt.

And demand that I pay the 14 quid.

[Anonymous]

Well they've just sent me a bill for the CANCELLED Smart Watch. I'm sure this company is run by incompetent nitwits who don't know what they're doing, and if that comment gets me banned, so be it.

[Anonymous]

Well the account was paid off last week, but it appears they've gone ahead and turned off mobile data, which has pretty much bricked me phone.

Is there anything I can legally do? I don't currently have the funds to pay.