My £20 airpods order has been cancelled by O2 and can't be re-ordered

[heretogethelp]

I recently purchased an Apple watch series 9 and applied for the £20 airpods. The delivery was attempted by DHL while I was on holiday. They didn't try any of the neighbours and the only dates they offered for re-delivery was while I was still away.

The airpods have now been returned to O2. 

I have just spoken to customer services and the lady said the order cannot be raised again.

This seems very unfair as I didnt pick the delivery date and they couldnt reschedule. 

Any ideas how I can get this sorted out?

[Enlli]

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.

[heretogethelp]

Thanks I will try that.

I am a bit concerned that I might have been scammed just now. Someone sent me a DM straight after starting this discussion and said to call or text a mobile number (saying it was o2 re-order department). They called me and I got a bit suspicious.   Does this sound odd?

[Enlli]

Yes it does sound suspicious. Can you DM me their username?

[PA1976]

We cannot tell you from which number you have texting or calling.

You need to contact with sales team for your order on 0800 081 0255, free from any phone or landline