Money taken from me

[NathanKenneford]

I placed a order for a phone. Upfront fee was £59.99. I went through with my details etc and wasn't accepted yet the £59.99 was still taken from my account? Why take my money when I've not been accepted? When will I get this back please?

[MI5]

It will just be held in reserve. If the order fails it won't be called from your bank and will be released off hold in a couple of days.

[NathanKenneford]

Thanks. Still stupid that they take my money before I've even made the order.

[MI5]

I guess they need to know you're good for it first?

[sheepdog]

You haven't placed an order for a phone. You've asked for a credit agreement for a contract that includes a phone on the same basis you want to take a loan out to purchase a product. Given its a weekend, it won't be processed till the next working day (which will monday) especially if you do it online with required credit checks and its your first one with o2. Think of it as deposit.

[jonsie]

....but they haven't actually taken the money, it will be available again in your funds in 4-5 days.

[NathanKenneford]

@jonsie, the money isn't in my bank so they have currently taken it.

[jonsie]

Thanks.  If you say so 

[Cleoriff]

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@jonsie wrote:

Thanks.  If you say so 

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Blimey @jonsie. Perhaps folk don't realise you worked in a bank for years...so actually do know what you are talking about?

[jonsie]

No problem for me whatsoever. I've been called far worse by far superior intelligence.