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Level 1: Joiner
Posts: 1
Registered: ‎19-05-2017

Missold to lesser contract

Avoid o2 - missold contract from lease phone to lesser plan and not fully told can't cool off and revert back. Disgusted. Better plans available with Vodaphone and 3. Retention team rubbish and just peddled a script. Not interested in customer just any old plan will do attitude.
Posts: 69,221
Topics: 448
Registered: ‎04-04-2012

Re: Missold to lesser contract

Complaint link here if you wish to complain officially http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum