Misled-misold and constant wrong info given

on 10-11-2014 09:27
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on 10-11-2014 09:27
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on 10-11-2014 10:24
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on 10-11-2014 10:24


on 10-11-2014 11:15
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on 10-11-2014 11:15
Gee - this sounds familiar. I was given four different days that my phone number would be transferred from T-mobile to o2. Still not done. I've been with O2 less than a week. I won't be staying

on 10-11-2014 11:18
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on 10-11-2014 11:18
Have you contracted customer services about this
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on 10-11-2014 11:25
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on 10-11-2014 11:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-11-2014 11:27
Yep. Basically told I'm welcome to cancel my contract.
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on 10-11-2014 11:38
@Anonymous wrote:Yep. Basically told I'm welcome to cancel my contract.
I took 14 days for my number to port to O2 so completely understand your frustration.
Instead of speaking to customer services, go through to the technical support team (old provider) and ask them to resend the porting files as it sounds they haven't moved properly.
Also, speak to O2 customer services and request they chase their end. Also request a credit to be placed on your account for the inconvenience.
Good luck

on 10-11-2014 12:04
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on 10-11-2014 12:04


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