02 have misled my partner, he went to upgrade to a iphone 5c 16GB to be told they were no longer available and not made. He was palmed off with a iphone 5c 8GB. Fast forward 2 weeks, he discoveres the iphone 5c 16GB on the 02 website , strange seeing as these were not made anymore... So we rang customer services only to br pased from pillar to post and told after 2hours they cant and wont do anything. So i email the CEO's office to be greeted with a ignorant woman called Sharon Kelly, she spoke down to us as though were scum, explained everything and they offered the phone he wants but for an additional £120, which we were told could be paid £5 on top of his monthly bill, she ofcorse says no this has to be £120 upfront or 2 installments of £60.this is not good enough. All the customer services reps keep giving us wrong information, they made the blunder, they told us he could not get the phone he wanted due to it not being made anymore yet they now want us to pay for it, ?? Why should we? We are not happy with our service. We feel we have been misold a contract. Any advice?
