Hi all,
In January 2013 I took my contracted O2 Blackberry Bold 9900 into the Ashington O2 store with the problem I was receiving no signal at all in my new home. Upon looking over the phone, the sales rep went off his own intuition and told me it was a fault with my handset and advised me it was time for an upgrade. I asked if there was anything I could do to fix the phone as it was still in warranty (only 8 month old); he told me I could have it sent off to be repaired, however there was an 'amazing 1 day super deal on the iPhone 5 - 30% off the contract & upfront cost'. I had always wanted an iPhone 5 and at £35 upfront and only £28 per month it was now in my price range.
After looking over what I would get - Ultd mins & txt, 2GB. I decided it really was an amazing deal. I was assured by the same sales rep that the 2GB was more than enough to even watch Netflix. I was also told I would have a '7 day cooling off period' where if I found the phone or contract was not for me, I could go back into the store and I would be put back onto my old contract and have my Blackberry repaired.
I took out the new contract.
When I got home, I discovered I was still receiving no signal, however I was in other areas. It was obvious to me I had been lied to - my Blackberry wasn't faulty and my new home must have been in a poor signal coverage area. The next day I was on a bus and watched a 2 x 50 minute episodes on Netflix, shortly after I received a text from O2 saying I had nearly used all of my data allowance - I checked and I had used 1.7GB - so obviously 2GB wouldn't have been enough data to watch Netflix on a regular basis.
Later that day I went back to the O2 store, with the phone factory reset and all packed away how I had received it. My intention to go back on to my old contract and have my Blackberry repaired.
I was told 'there is no 7 day cooling off period' and that I am stuck with a contact for another 2 years, which I can't even use in my home.
I have contacted pretty much all of O2's customer service departments. None of them are willing to help me with this. I am still being mugged off 6 months down the line! They're saying they have no power to cancel it, even if they did they wouldn't because it's my word against theirs.
In my opinion, this is absolutely appalling.
Does anyone have any suggestions for me?
Thanks in advance
