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Microsoft lumia 550

jb219-37
Level 1: Joiner
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Registered:

Hi,

I'm not on here very often, anyway I have an annoying problem with my upgrade phone I had in April, which is the above.

This morning it was working fine I had cortana telling me about my messages etc, all the norm, then I wanted to change my screen photo with one of my own photo's uploaded from facebook, & that was fine, but now for some reason after going through settings I have a bright yellow line around the screen of my phone, I can't access any of the apps without a female voice(not cortana)telling me I've got to double tap everything, I can't swipe to the right to get on apps or settings, without this bloody voice telling me what to do, I know what to do but I can't access anything, even the settings, the voice is so annoying I've now switched my phone off, I think I am going to have to take it into the 02 shop where I live & see what they can do. 

Does anyone in the 02 community know what the problem is please?

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Anonymous
Not applicable

Ah it sounds like in accessibility you have text to speech switched on

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Anonymous
Not applicable

Have you tried a reset of the phone 

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Cleoriff
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It sounds as if you need to call Microsoft support @jb219-37

https://support.microsoft.com/en-gb/products/mobile-devices

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Sounds like something got changed in accessibility settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

Ah it sounds like in accessibility you have text to speech switched on

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Curr946
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@Anonymous wrote:

Ah it sounds like in accessibility you have text to speech switched on


that's exactly it, easy done if messing in the settings

Current Phone: Sony Xperia XZ Premium
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Marjo
Former Staff
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Hey @jb219-37 how are you doing? slight_smile Did the above advice help you out or are you still struggling with the phone?

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