Today I went to the O2 store at Manchester Arndale to redeem the £10 O2 voucher. I bought a PAYG O2 Samsung Galaxy Y phone and had asked the customer assistant to use the £10 voucher for this purpose. I mentioned that I had £7.50 in saved rewards and she told me that I could use both to pay for the new phone. She put through the rewards first and when she tried to put in the £10 voucher, the system will not accept it. So, I asked her to restore the saved rewards as it can be used for a longer period as opposed to the £10 voucher which had to be used by Sep.30th. She couldn't do that. The store manager also told me that it is not possible to revert back and he behaved in a peculiar manner. Rather than address an issue created by the incompetence of his staff, he answered me with an abrupt NO. His approach to customer service STINKS.
In the end for no fault of mine, I had use my £10 voucher for an unnecessary accessory and I basically lost £10. It may be peanuts for O2, but that does not mean that I should lose £10 for no fault of mine. I would have been happy to have the saved rewards (£7.50) for some other useful purpose.
Yet another example of O2 incompetence I have experienced during the past few weeks. I would like to complain to someone regarding this. But, unfortunately no links/contacts are provided in the O2 website for such sort of complaints. Hope O2 will take this into account in their 'Join O2' initiative.
