Re: Long Term faulty mast - Page 2

Anonymous · ‎06-10-2023

My local mast in Ruskington NG34 is shown as faulty and has been for over a week. There is no way to report this. Can anybody report this to O2 to get it fixed as I have no indoor or outdoor service.

MI5 · ‎06-10-2023

Nothing more we can do for you here @Anonymous

You've got all the advice we can offer. What you do with it is up to you now.

Good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎06-10-2023

@Anonymous

@madasaf1sh said : ".....and o2 do not guarantee 100% service uptime".

If you read the T&Cs of the UK network operators, they actually do not guarantee any service at all !

jonsie · ‎06-10-2023

O2 don't bar wifi calling

Where on earth did you get that idea

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-10-2023

Thanks for the pointless post!

Anonymous · ‎07-10-2023

Because it's barred on my phone! As per previous post I know O2 claim it's available to all. But that is not true. If you find your way through all the waffle and misdirection you'd also discover this.

Anonymous · ‎07-10-2023

I asked if anyone knew how to report faults to O2, not how to patronise with info already on O2 website/apps. Companies love these forums. They like to give the impression they want to help but just give the ability for people with no actual usefulness to argue amongst themselves with no need for O2 to have any involvement.

pgn · ‎07-10-2023

Charming. And also...

|-- O2 Social Media Team via Facebook Messenger

Enlli · ‎07-10-2023

.... Oh dear

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎07-10-2023

Numpty!

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS