Live Chat where are you???

Anonymous · ‎30-12-2017

Had a lengthy live chat late yesterday to complain about my new phone not turning up. I was told I would have to resume the chat this morning to get an update etc. Surprise surprise.....no live chat all morning. So what do I do now. Thanks again O2.....you really are not bathing yourself in glory!

MI5 · ‎30-12-2017

Try calling instead?
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎30-12-2017

Have you tried a different browser

Cleoriff · ‎30-12-2017

"Resume chat this morning to get an update"?

Wow that's one of the best ..(I mean worst) cop out lines I've heard all week!

Veritas Numquam Perit

Anonymous · ‎30-12-2017

I'm in a queue trying to speak to someone. Losing the will to live right now.............

MI5 · ‎30-12-2017

It's preferable over live chat, so worth the wait

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎30-12-2017

Just spent 46 mins on the phone to O2 customer service. The lady was contacting UK mail to find out why they hadn't delivered my new phone and to rearrange delivery. On the second call she made to arrange delivery (next Tuesday now!!!) UK mail hung up on her! When she called back, they'd closed! So now O2 nor me have the foggiest idea if or when my phone will turn up. Unbelievable. Unacceptable. Actually on the verge of cancelling the order. I think O2 need to find a new courier.

MI5 · ‎30-12-2017

If you search the forum for UK Mail you'll find many hundreds of people that agree with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎30-12-2017

With all the complaints you see on this forum about UK Mail @Anonymous most of us think the same.

A travesty of a courier company...

Veritas Numquam Perit

Anonymous · ‎30-12-2017

Yet O2 continue to renew their contract. Makes you wonder