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Live Chat where are you???

Anonymous
Not applicable

Had a lengthy live chat late yesterday to complain about my new phone not turning up. I was told I would have to resume the chat this morning to get an update etc. Surprise surprise.....no live chat all morning. So what do I do now. Thanks again O2.....you really are not bathing yourself in glory!

Message 1 of 11
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MI5
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Try calling instead?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
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Anonymous
Not applicable
Have you tried a different browser
Message 3 of 11
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Cleoriff
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"Resume chat this morning to get an update"?

Wow that's one of the best ..(I mean worst) cop out lines I've heard all week! Evil

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
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Anonymous
Not applicable

I'm in a queue trying to speak to someone. Losing the will to live right now.............

Message 5 of 11
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MI5
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It's preferable over live chat, so worth the wait wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 11
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Anonymous
Not applicable

Just spent 46 mins on the phone to O2 customer service. The lady was contacting UK mail to find out why they hadn't delivered my new phone and to rearrange delivery. On the second call she made to arrange delivery (next Tuesday now!!!) UK mail hung up on her! When she called back, they'd closed! So now O2 nor me have the foggiest idea if or when my phone will turn up. Unbelievable. Unacceptable. Actually on the verge of cancelling the order. I think O2 need to find a new courier.

Message 7 of 11
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MI5
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If you search the forum for UK Mail you'll find many hundreds of people that agree with you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 11
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Cleoriff
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With all the complaints you see on this forum about UK Mail @Anonymous most of us think the same.

A travesty of a courier company...

Veritas Numquam Perit

Girl in a jacket
Message 9 of 11
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Anonymous
Not applicable

Yet O2 continue to renew their contract. Makes you wonder 

Message 10 of 11
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