Live Chat. Excellent Service.

[Cleoriff]

Live chat come in for a lot of negative feedback so thought I would redress the balance a little today.

I wanted to upgrade my sim only contract whilst the sale is on. I could have waited. I didn't want... to as the 'half price for 6 months' was too tempting.

As soon as I was viewing the tariffs available... the chat box came up. I thought I would give it a try.

Immediately connected at 8.13am to an advisor called Nikhil

Taken through the security questions as expected and away we went.

By 08.30am it was all done and dusted.

I received the text and email confirmation of my order immediately. Also a copy of my chat transcript.

Nikhil was a very friendly and conscientious advisor. So well done to him

[Cleoriff]

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@MI5 wrote:
The phone number check has been turned off due to the same bug.
The naughty word feature was reported by myself way back when the filter was first trialled.

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I still think 'naughty word' is the wrong expression to use. Never mind... it made me laugh....(if that's O2's interpretation of a naughty word..I best watch my language then)

[Martin-O2]

@Cleoriff Thanks for the PM. The number filter issue has been reported and we're waiting for a response. 

@Bambino I will also pass on @jonsie experience. 

[jonsie]

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@jonsie wrote:

YES the chat box came up as soon as I looked at the simo deals....

Sod it, I'll try again 

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Same response....or lack of

[Cleoriff]

Which only gives further proof that the time you call or chat IS important. On every occasion I have contacted CS (rarely) it's between 8-8.30 am

Try tomorrow morning @jonsie 

[jonsie]

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@Cleoriff wrote:

Which only gives further proof that the time you call or chat IS important. On every occasion I have contacted CS (rarely) it's between 8-8.30 am

Try tomorrow morning @jonsie 

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Yep I think I will have to but I may just select the tariff without live chat....

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

Which only gives further proof that the time you call or chat IS important. On every occasion I have contacted CS (rarely) it's between 8-8.30 am

Try tomorrow morning @jonsie 

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Yep I think I will have to but I may just select the tariff without live chat....

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What a good idea... Of course I could have done that as well...but fancied giving live chat a chance...

[Cleoriff]

Just to conclude the thread about the speed of all this. Today in the post I received my new sim..(which I will put in a drawer in case I need it) 10/10 from me for all of this. Well done O2. There you go. That's a rare but well deserved accolade

[MI5]

You got lucky.
Well done.

[Cleoriff]

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@MI5 wrote:
You got lucky.
Well done.

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I prefer to think I am 'special'......

[MI5]

Yes I can confirm that 😛