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Lack of response from O2 Complaint Review Service

Rich000
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As Customer services were less than helpful I submitted a complaint on 9 November as I do not receive emails advising what my bill will be and when the direct debit will be taken. Also, I do not have the ability to view my account after switching from Virgin Mobile.

 

The automatic response stated the aim to to respond within 7 working days. Nothing heard.

 

Absolutly disgusted and fed up with this scenario as it appears that no one wants to take responsibilty and resolve the issue.

Message 1 of 14
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Rich000
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Thanks for your response. Both phones were switched over from Virgin by July this year.

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Rich000
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Thanks for your response, much appreciated. I have several Virgin email email addresses so I can try that - where do I register the phone in Myo2 please.

Message 12 of 14
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pgn
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One number per MyO2 account currently, @Rich000 - until all VM phone customers are on O2, and 360 migrations from Legacy billing system are complete. https://www.o2.co.uk/help/account-and-billing/register-for-my-o2 for info on registering for one.

Message 13 of 14
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Rich000
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Thanks for that.

Message 14 of 14
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