Solved: Re: Keeping my current pay as you go package withn...

Sophia1970 · ‎13-12-2016

My husband would like to buy me a new phone for christmas. I am currently pay as you go and top up £10 a month and any credit left over gets added to my new balance.

I have heard that you can't do this anymore. Is this true as I would like to keep everything as it is but just with a new phone.

MI5 · ‎13-12-2016

Just get the new phone and use your current sim card in it - Nothing will change on your account at all.
If you need a smaller sim for the new phone, pop into any O2 shop and they will swap it for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-12-2016

Just get the new phone and use your current sim card in it - Nothing will change on your account at all.
If you need a smaller sim for the new phone, pop into any O2 shop and they will swap it for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-12-2016

You certainly can, your tariff will forever stay the same until you decide to change it yourself.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Keeping my current pay as you go package withnew phone