Issues moving to a Rolling Plan

[AnnaBanana]

Just need to let of steam with my despair at spending 20 mins on the phone to move over to the £15 Rolling Plan, after being told it doesn't exist and I either have to top up and have a Big Bundle or go onto Pay Monthly. (Despite it very clearly being advertised to me...)

In the end I told them it doesn't matter and I'll do it through the app. So just done it through the app, entered payment details and it appeared to go through - however app doesn't reflect and haven't received any confirmation text or email.

Why does it have to be so difficult!?!?

[AnnaBanana]

Few hours later and nothing has updated so it appears the changeover hasn't worked.

Any suggestions as to why?

Thanks 

[Cleoriff]

@AnnaBanana 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

https://www.o2.co.uk/rolling-plan#get-a-rolling-plan