Re: Is there anybody at O2

Anonymous · ‎27-09-2014

I've been trying for days to contact O2 by phone and web chat. Have they all gone home/on strike? What's happening?

MI5 · ‎27-09-2014

Busy with the iPhone launch fiasco I would imagine - Anything we can help with or is it account related?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-09-2014

Hi

They are there.

Keep trying. 😄

Anonymous · ‎28-09-2014

They are all here. I even spoke with them last two days about o2 refresh. Smile back *;-)

jonsie · ‎28-09-2014

Any joy yet @Anonymous ?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎28-09-2014

Now they text me out of date numbers to call them on. I wish I'd gone with someone else.

MI5 · ‎28-09-2014

All contact numbers are here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-09-2014

i have been trying since 26th sept, waited 20 mins hung up tried again 27th, waited 15 mins hung up trying today and i have twice hung up waiting 25 mins on one, now currently listening to the terrible hold music and that annoying woman telling me that they know i am waiting. I tried live chat with no luck, what is the point in live chat if they cannot fullfill all requests of their customers! I work in a call centre so i know what it is like, but this is just disgraceful, for such a large company to have their customers struggle to get through is despicable!! (rant over) O2 are quick to get your business but when you need them, no where to be seen. Any email direct address any one know of?

MI5 · ‎28-09-2014

Sadly no longer any email contact available with O2 - It's the same problem every year with the launch of the new iPhone but they don't seem to learn......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-09-2014

Is it anything that the community can help with? We will try our best!!