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Is the forum broken again ?

Beenherebefore
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I can't get rid of Unread posts.....tried under the Options drop down and logged off and on again.

"My life is a facsimile of a sham"
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Beenherebefore
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@Beenherebefore wrote:
And what about threads not related to 1) and 2) ????

Seems to me "somebody" is clicking on the "Mark Topic as New" option when adding a post to a thread.

Or else it's yet another forum "glitch"......when a member of Admin adds a post it changes the whole thread into "Mark Topic as New" ? 

"My life is a facsimile of a sham"
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Cleoriff
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@Beenherebefore wrote:
And what about threads not related to 1) and 2) ????

Seems to me "somebody" is clicking on the "Mark Topic as New" option when adding a post to a thread.

Ah now. This appears to happen when a thread is edited by Admin...or moved to a new section?

Veritas Numquam Perit

Girl in a jacket
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Beenherebefore
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That's what I thought........but I've been checking........
"My life is a facsimile of a sham"
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Cleoriff
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@Beenherebefore wrote:
That's what I thought........but I've been checking........

When you want to share your findings please feel free to 'discuss' (to use your own expression) lol 

Veritas Numquam Perit

Girl in a jacket
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gmarkj
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Been having the level up problem for a while - Toby used to expect a PM from me every couple of months about it but it is still happening.

Guessing it is one of the joys of the platform being used...

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gmarkj
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Definitely seen lots of threads moved/merged by admin which means it shows as unread at least twice...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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@gmarkj wrote:
Definitely seen lots of threads moved/merged by admin which means it shows as unread at least twice...

Just highllighted the last part of your post @gmarkj. Definitely a more annoying feature..Grumpy

Veritas Numquam Perit

Girl in a jacket
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MercedesS
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Hello guys

It could be great if you could stay in one post as it gets confusing to track your replies in several. Thanks!

 

About the unread topics, as we said yesterday, it should be fixed today.  As soon as we get the confirmation from Lithium we will let you know. 

Yesterday we have opened a new ticket about rank emails that are sent automatically from the platform, not from me I am afraid upside_down

 

As you all know, technical problems are complex, so please, if you keep having issues, share them with us and we will do our best to get them fixed and that your awesome feedback reaches O2 thumbsup

 

As always, thanks for helping and sharing your thoughts with us. We do appreciate your opinion and understand your concerns about the platform. You are Fantastic

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Cleoriff
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@MercedesSTo be completely honest this constant merging of threads only adds to confusion. Different issues are being raised which means the merged threads have no continuity whatsoever. It also means they will yet again appear as 'unread'.

I'm not talking about the Apple thread where people are asking why their phone hasn't been delivered etc etc.

The ones I am talking about are those which are reporting various different issues with the Lithium platform. 

People are also complaining about the loss of Tugo and other essential O2 services. Not sure why most of these should be moved into a megathread?

A few months ago you split long running Off Topic threads to make them more manageable according to yourself. Now we are having more megathreads created. I can't understand the logic of it... 

Veritas Numquam Perit

Girl in a jacket
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MercedesS
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Hello @Cleoriff

Thanks for sharing your thoughts with us. We will make sure that your awesome feedback reaches O2 thumbsup

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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