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Is the forum broken again ?

Beenherebefore
Level 32: Blockbuster         
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I can't get rid of Unread posts.....tried under the Options drop down and logged off and on again.

"My life is a facsimile of a sham"
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gmarkj
Level 66: Unequalled
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Looks like someone else having problems...
https://community.o2.co.uk/t5/Other-Products-Services/Can-t-log-in-to-My-O2-today-I-m-trying-to-trac...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 211 of 342
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Cleoriff
Level 94: Supreme
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@gmarkj wrote:
Looks like someone else having problems...
https://community.o2.co.uk/t5/Other-Products-Services/Can-t-log-in-to-My-O2-today-I-m-trying-to-trac...

Yes...I tried to help them by checking My O2..I couldnt sign in either. Sadly it also locked me out of the forum totally and I was logged in on PC I had to close down every tab, leave it for 5 minutes then logged in via email access...  @MercedesS

Veritas Numquam Perit

Girl in a jacket
Message 212 of 342
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jonsie
Level 94: Supreme
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Just tried myself to see... 

It's working fine for me so like most things, it's not affecting everyone.

Message 213 of 342
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MercedesS
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It doenst work for you @Cleoriff? can you please help us understand the issue so we can inform MyO2 team? Thanks!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 214 of 342
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MI5
Level 94: Supreme
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Can't log in on mobile again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 215 of 342
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Cleoriff
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@MercedesS wrote:

It doenst work for you @Cleoriff? can you please help us understand the issue so we can inform MyO2 team? Thanks!


Ok. In order to be helpful, I tested My O2 for the OP on this thread (who was complaining of getting an error message) https://community.o2.co.uk/t5/Other-Products-Services/Can-t-log-in-to-My-O2-today-I-m-trying-to-trac...

I am on PC. Tried My O2. It wouldn't let me sign in and threw up an error message. I had 4 other O2 threads open on my PC which I was already signed in to. I tried to access the above link again and found I had been signed out.

So in conclusion ...attempting to sign in to My O2 and failing.. resulted in me being signed out of community. Every time I tried to sign into community again I was taken back to sign in page..

I could only get back online by closing down all O2 tabs, Leaving it for 5 minutes and accessing O2 again via email notification...

Using PC running Win 10 and FF. .

Veritas Numquam Perit

Girl in a jacket
Message 216 of 342
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MercedesS
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Thanks so much @Cleoriff!

We will send your feedback asap to the MyO2 team! Hopefully, they can find out why Thanks!

 

 

EDITED:

 

We already got an answer for you guys:

We have had some issues that now should be fixed and all running as normal. MyO2 will continue investigating the root cause. Thanks for your help. thumbsup

 

Thank all of you! You are Fantastic

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 217 of 342
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Glory1
Level 43: Bright Spark
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Well I've had a problem logging into the Community again today. I was trying to reply to a PM and couldn't log in either via the PM nor through the O2 homepage. It has taken over half an hour of constantly checking before I could log in. And not through the PM email but through the O2 homepage. Very irritating.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 218 of 342
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MercedesS
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Hello @Glory1, sorry to hear! 

Let us report it to the MyO2 team to check thumbsup

Thanks a lot for telling us heart

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 219 of 342
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Cleoriff
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No problems for me logging in, though I noticed another problem @MercedesS. I had two PM's from you stating I had moved up a level. I know these are autogenerated but the 2nd one informed me I had gone up to the level was already on (Relic) The first one actually told me the new level. Both sent at 15.27 ....Confused

Veritas Numquam Perit

Girl in a jacket
Message 220 of 342
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